Contact CigDo

Contact CigDo through the site contact form for order status, product identity, Australian delivery or returns questions. Include the order number or SKU when relevant so the request can be matched accurately.

Questions about product-image verification are easiest to answer when they avoid treating a similar package image as proof that two records are identical. Use the complete live record instead of a shortened name or saved snippet.

Information to include

• Order enquiry: order number and the email used at checkout.
• Product enquiry: exact product name and SKU.
• Delivery enquiry: destination postcode and order number.
• Damaged item: order number and a concise description; support will request photographs when required.

Adult customers only. Support cannot process an order for anyone under 18.

Separate identity from live conditions

The freshness stop is reached whenever a required field conflicts. At that freshness stop, do not turn a nearby image, price or search result into an assumed replacement. Reopen the exact catalogue record and ask through the current contact form when the mismatch remains. This is how Image Matching Desk ends with a documented answer rather than an inference.

Finish with a current-value note that states when the live value was observed. The current-value note prevents an old amount, picture or availability state from becoming a permanent claim. Readers can return to the same CigDo URL, repeat the relevant checks and understand whether the product identity stayed constant while one store condition changed.

Mobile and desktop review habits

The stable-field column answers one narrow question: does the visible page still describe SKU SS-196? A stable-field column compares the complete title with the code and sale unit, then labels the observed price and stock as current conditions. That distinction reflects the Image Matching principle that Images are supporting evidence, not the sole identity of a product record.

A review date keeps stable fields away from temporary values. For Manchester Sapphire Blue Cigarettes – 1 Carton (10 Packs), the title, SKU SS-196 and one-carton wording belong on the identity side. AUD price, availability, imagery and delivery eligibility belong beside the date checked. The review date therefore supports the outcome that Using image, title and SKU together makes catalogue comparisons more defensible.

Build a record another reader can repeat

A support message should use the history boundary: exact title, SKU SS-196, the specific issue and an order number only when one exists. The history boundary leaves out card details, identity documents and unrelated personal history. Support can then investigate product-image verification from a defined record instead of reconstructing the product from a nickname.

Test a saved result with the recheck interval. The final address should still open Manchester Sapphire Blue Cigarettes – 1 Carton (10 Packs) and display SKU SS-196 with the expected carton wording. If a category link or redirect lands elsewhere, the recheck interval records that path problem separately from stock or price, preserving a clean diagnosis for product-image verification.